Application Maintenance Support (AMS) | Helpdesk Support
Support is critical for day to day operations. Maintaining the Service Levels by reducing the costs is our Continuous Goals. We have various Costing Models for support : Fixed Price Model for minimal support scenarios, Time and Material for non-support concentric Applications, Retainer model for Continuous Support and Ticket Based Model suitable for all scenariosAre you unsure of choosing the right technology for your Products or Application?
° Minimize Application Breakdown
° Reduce “keep the lights on” costs
° Better IT Spend planning
° Scalability of services in short time
° Flexible cost Structure
° Wider knowledge sharing
° Sharing of Industry best practices
° Operational Optimization
° ITIL based Service Model
° Right Shore model – Offshore + Onsite + Nearsite
° Incident Management, Service Management and
° Service Level Management
° We offer variety of flexible Support models to meet your needs
° Help Desk Support, 24×7 Application Support, Shared Services Support
° L1, L2 L3 Support Teams adhering to Service Level Agreements
° Experts with experience in various industry verticals
° Project Manager (free of Cost) to oversee the progress and overcome bottlenecks
° Weekly review to discuss the support trends and ticket status
° Quarterly review with the Top Management to brainstorm in reducing support costs
Industry Expertise
Our Offerings
° Dedicated Support Services
° Shared Services Support
° Ticket based flexible Support
° 24×7 and Helpdesk Support
° ITIL based Support Models
° Weekly Support Reviews
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